Entero’s professional services offer the expertise required to optimize the potential results of Entero software from design and implementation to configuration.
Professional services include the following:
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Technical Services: Application Administration – Providing deployment, setup, best practices and technical support for the complete Entero product line from standard installation to complex custom installations. Database Administration - Optional database administration support - providing your team with a dedicated DBA or working with your internal database team. This support can include database creation, connectivity, maintenance, monitoring, backup and recovery, security, support scripts and patches, management of new login identities, performance tuning, and more. Implementation Services - Our team works closely with you and the implementation team to ensure the implementation runs smoothly and on schedule. A standard implementation process template is customized for each implementation to ensure your unique hardware, software, process and training requirements are addressed. Implementation services can also include on-site access to an Entero consultant for the “go-live” week, as well as again at month end. Whether it be full system implementation, a small-scale upgrade or customization of functionality, Entero subject matter experts can help. |
Consulting Services: Design – Includes hardware upgrades, complex custom installations, database creation and databse format conversions. For companies that are focused on their core company functions, Entero’s consulting group adds value by partnering to provide recommendations from technical requirements (i.e. what server should we get?) to leadership on how to best manage hardware capabilities, where to deploy interfaces, and what file structure for user access has received the best results. By reviewing your team’s environment and needs, the Entero consulting group is able to apply their advanced range of IT and business knowledge to come up with a solution that allows your company to achieve end results that will help take your team to the next level. Configuration - Includes database configuration, as well as customization and testing of new functionality and interface development (for some products), customized reporting and third party network support. Advisory Services – Experienced advisors provide recommendations and guidance on processes, as well as incorporating Entero into workflows, etc. These services can also include recommending job descriptions, coaching, as well as speaking to your clients. To learn more about Entero’s professional services, contact prof-services@entero.com. |