Entero's team is serious about setting a new industry standard for the most intelligent and responsive support services available.

We serve our clients through the services outlined here and can also customize assistance to support the unique needs of your business.

Entero's support services include:

Entero support line - talk directly to one of our support representatives to explain and register issues or questions.

Entero email support - contact our support representatives via email for asynchronous assistance.

EnteroTrac - raise a 'tracker' on our website and view the progress and status of each tracker or question raised online at any time.

Implementation Services - A designated client manager works closely with you and the implementation team to ensure the implementation runs smoothly and on schedule. A standard implementation process template is customized for each implementation to ensure your unique hardware, software, process and training requirements are addressed.

Training - We provide training at your site or at our in-house training facility in Calgary. For remote locations, we offer virtual training utilizing Microsoft Live Meeting. Training is available throughout the implementation and production stages.

Application Administration - We provide deployment and technical support for our complete product line.

Database Administration - Optional database administration support includes database creation and configuration, maintenance, monitoring, backup and recovery, security, and performance tuning. We can either provide you with a dedicated DBA or work with your database team.